Help Desk

The help desk provides you with quick answers to many of your questions and presents self-service resources to assist in expediting certain requests.

Contact Us

Do you have a question?
Click on FAQ in the menu bar to review frequently asked questions and answers.

Do you need to contact a customer service representative?
For inquiries related to your pharmacy benefit, please contact the customer contact center.  The Customer Contact Center is available 24 hours a day, 7 days a week, 365 days per year.  Please call 888-648-6759.  The interactive voice response (IVR) system can provide you with self-service answers to many of your questions, or you may speak with a customer service representative.

Self Service Resources

Direct Member Reimbursement
If you purchased a covered medication without the use of your pharmacy benefit card or at a non-participating pharmacy, your plan sponsor may allow for direct member reimbursement. To submit a claim for direct member reimbursement, you may access and print the direct member reimbursement form below.

Download Direct Member Reimbursement Form (PDF)
Once you have completed the direct reimbursement form, mail it along with your prescription(s) receipt to the address at the bottom of the form.
Approved claims are paid on a biweekly basis and a check will be mailed directly to the address that you provide on the direct reimbursement form.

The information on this site is not intended to replace the diagnosis and treatment recommendations of your physician or other healthcare professionals. It is a resource to keep you up-to-date about your pharmacy benefit and help you manage your health by providing access to comprehensive health and wellness information.